Live Chat: If you need information before you buy, you can start a Live Chat with our online sales representatives
(Live chat does not handle any order issue or related information)
Available on: Mon. - Fri.
Remarks: If we are unable to arrange Live Chat online, we will conceal the Live Chat icon.
Most of the time, our online sales representatives may chat with 6-7 customers at same time, please kindly be patient to wait3-5 minutes
to access in.
My Message & RMA
For routine inquiries or requests, such as new products, shipping information, LOV Points account, or order change/cancellation, kindly contact us via "My Message". Please follow these steps: Log in to "My Account" on www.localvogue.com → "My message" → "Submit a ticket" → "Submit"
For missing/wrong product shipments or damage issues, you can submit an RMA request via our website. Please follow these steps: Log in to "My Account" on www.localvogue.com→”RMA Request”→”Submit”
Response time for My Message or RMA
Monday through Friday, within 24 hours
Saturday and Sunday, within 48 hours
Please email us to sales (at) localvogue.com if you have any questions or problems.